Short Courses

Click on course title for further information. If you are interested in any of the following courses please complete an enquiry form and we will get back to you.

Positive Customer Care We want our customers and clients to have a positive experience in dealing with our services. This course looks at how to build a culture of positive customer care on a face to face and remote basis.
Rickter The Rickter Scale is a unique motivational assessment and evaluation package, which incorporates "The Rickter Guidance Model". This offers an integrated approach to working with a wide range of clients.
Interview Skills This course provides the skills, structure and strategies to work effectively on a one to one with clients.  It can be adapted to different levels depending on the make up of the group
Group work This course provides participants with the skills and confidence to manage group dynamics, facilitate collaborative learning and plan, design, deliver and evaluate group work with clients effectively.
CV Workshop This course provides the necessary skills and knowledge for advisers to help clients build a CV.  It enables them to explore the scope and purpose of a CV and successfully review existing CVs. 
How to be a Selection Interview Coach This course looks at how to help young people prepare to interviews for work and education, employment and training and how you as a practitioner can help prepare them for success.

The what? And why? Of behaviours

This course looks at possible medical and/or social reasons behind behavioural issues and how students change as a result

Personalities and Teaching Styles in the Classroom

This course considers difference in personalities.  It will focus on 3 overlapping models:

  • Personality Behaviour Model
  • Competition v’s Cooperation
  • Learning Styles and Behaviours

    • Anger
    Recognising the early signs and staying in control

    This course aims to build understanding of behaviour issues.  It will consider basic strategies to deal with behaviour issues and managing conflict. It will provide strategies to help de-escalate emotionally charged situations

    Behaviour Tracker

    The behaviour tracker is a means of assessing  learners’ behaviour/social skills.  It will enable participants to track the improvements we make and engender a common language when describing behaviour skills and needs
    Fireworks of Aggression

    This course will examine common beliefs that can trigger aggression and possible observable, physiological responses.  It will provide a tool box for coping strategies
    Effective Groupwork Management Training This course provides participants with the skills and confidence to manage group dynamics, facilitate collaborative learning and plan, design, deliver and evaluate groupwork with young people effectively.